Great healthcare begins with simple promptness, hustle, and attention to detail. The best medicine depends on great communication with patients, the specialists we refer them to, and their families who participate in their care. The best physicians and their care teams recognize this and make every step of this process their highest priority. This means our doctors visit their patients in the ER, participate with hospitalists in patient care and discharge planning, and make house calls when needed. This means staff identify all obstacles to great care and help patients overcome them, especially when patients and their families have trouble coordinating care on their own. The drive to excel at the little things that comprise great healthcare never stops with us, is in everyone’s job description, and is a core ingredient in the most Complete Concierge Care.